Using Audio file for VM greeting not working

[perci100]

This is my first post , hello all and thank you!!

I have been using vici for the past 2 years and I have taught myself enough to get by with all your wonderful posts to guide me until now. Im stumped and sometimes there just isnt enough time in the day to figure out everything quickly. I am going to be upgrading to a 4 server cluster very soon so i figure now is a great time to introduce myself lol.

I installed ViciBox using their ISO and installation method about a year ago. I dont remember the specific ISO I used but here is the info I can get for you .

Single server, in production , has been running fine for the past couple months. Inbound/outbound blended. Dual proc HPgen 5 DL360 16g of ram , 4 10k SAS drives in raid 1+0
Vicbox server 4.0 || Asterisk version 1.4.44-vici || VERSION: 2.6-390a BUILD: 121212-1529

If I left anything out I apologize, just let me know.

Anyhow , on to the problem. I am trying to use an audio file for a VM box greeting however whenever I call the callmenu (4-option menu pointed at 4 ingroups) the after hours settings on the ingroups drop to a VM .

When I call and go through the menu the audio file never plays. I just get the "the person at extension xxx is unavailable" its the right VM box so I am thinking the audio file is just not being found. No errors in the CLI . so I went into /var/spool/asterisk/voicemail/default/<VoiceMail>/ ;this is where I found the VoiceMail I copied the audio files there as well (folder called greetings) I figured this would do it but still no luck. Have to be missing a file reference somewhere or something.

I also have a question about an in place upgrade on a single server but I will save that for another post.

Thank you!

-Anthony

[perci100]

I ended up just playing the audio clip through stereo mix and recording it that way. Looks like the unavailable message gets stored right in the main VM box directory as 3 files. Looks like 1 uncompressed wav "unavail.wav", 1 compressed wav and 1 compressed to gsm.

What script stores the audio/creates the voicemail box directory structure and how is the file name referenced? Probably something fixed by an update but I always like to see how/why. Just need a point in the right direction


Thanks again