vicidial.org

Hi there.

Please could you advise of the manner in which an IVR interaction can be handled and forwarded to a client’s system once successfully selected by a customer – i.e. once the user has selected an ivr option to: “Join me up Now”

We were thinking along the following lines:
1.) A customer receives a call from the broadcast dialing system
2.) Customer is played the pre-recorded IVR message with options e.g. Remove me from list or Join me up Now
3.) If a customer chooses a “join me up” option, can this request be forwarded to the client’s system to start a subscription process via url?
a. We need some technical info on this so they can look at the receiving process on their side
b. The client was thinking along the lines of (perhaps XML?)
i. Customer login and password to verify secure session
ii. MSISDN of a customer
iii. Campaign to which they are joining (a unique identifier that the client can allocate to a specific campaign to assign the correct interaction on their side.)

Please advise if this is possible.

Thanks

I would use a Survey Campaign for this matter but instead of using the AGENT_XFER method i would use the EXTEN method, there i can trigger a custom AGI to do any custom action such as start a custom IVR and send any data to the application via curl or something else...

I have never done this with a broadcasting system, only with inbound campaigns, but it should work the same if you use the EXTEN method, there you will be able to trigger the AGI and do anything you want.