Inbound and Outbound blended "FIXED"

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Inbound and Outbound blended "FIXED"

Postby chasejordan1 » Wed Feb 05, 2014 12:11 pm

I have and outbound campaign set up and has been working fine, I then added and inbound campaign to the outbound campaign, and the inbound is working fine, but the problem is the outbound is not dialing out, I changed nothing on the outbound campaign except what was needed to incorporate the inbound, I have it in ratio mode, when I look at the real time screen, the agents status is "closer" "paused" or "incall" again inbound is fine and outbound wont dial out. Any thoughts?
Last edited by chasejordan1 on Wed Feb 05, 2014 12:37 pm, edited 1 time in total.
chasejordan1
 
Posts: 182
Joined: Fri Mar 07, 2008 11:57 am

Re: Inbound and Outbound blended

Postby chasejordan1 » Wed Feb 05, 2014 12:36 pm

FIXED, when the agents were logging in they were not hitting the "outbound blended" box at bottom of the log in screen.
chasejordan1
 
Posts: 182
Joined: Fri Mar 07, 2008 11:57 am


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