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Call Recordings
Posted:
Wed Feb 19, 2014 1:25 pmby richardroi
Support,
Question: Our clients are complaining about bad line, but when we listen to the recordings it is clear. Can someone explain this?
Thank you.
Re: Call Recordings
Posted:
Wed Feb 19, 2014 5:49 pmby rrb555
it has something to do with your voip or internet connection. check the connection using mtr going to your VOIP server
Re: Call Recordings
Posted:
Thu Feb 20, 2014 7:48 amby richardroi
thank you. can you give me a reason why it is clear on the recording? isn't it supposed to be garbled or choppy also on the recordings?
Re: Call Recordings
Posted:
Thu Feb 20, 2014 11:07 amby deficit
Well i would have to say you are on to something.. If the audio from both parties is clear on the recording I would say its impossible for the audio to be garbled in the live call the recording is the live audio the clear recording had to come from a clear phone call..
Re: Call Recordings
Posted:
Mon Mar 10, 2014 10:00 amby richardroi
I still cannot find any reason why this is happening!