DIFF: 100.00% Ad predictive not working

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DIFF: 100.00% Ad predictive not working

Postby krishnakeshwar » Fri Feb 28, 2014 7:40 am

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RELOAD NOW       MODIFY | SUMMARY       refresh: 2     
      + VIEW MORE       VIEW USER GROUP       SHOW SERVER INFO       HIDE WAITING CALLS       SHOW IN-GROUP STATS       SHOW PHONES       SHOW CUSTPHONES
DIAL LEVEL:     3.000       TRUNK SHORT/FILL:     0 / 0        FILTER:     NONE      TIME:      2014-02-28 18:08:48
DIALABLE LEADS:     48        CALLS TODAY:     7        AVG AGENTS:     1.00        DIAL METHOD:     ADAPT_TAPERED   
HOPPER ( min/auto ):     200 / 0        DROPPED / ANSWERED:     0 / 0      DL DIFF:     1.00        STATUSES:     NEW   
LEADS IN HOPPER:     48        DROPPED PERCENT:     0%       DIFF:     100.00%        ORDER:     DOWN   
NO LIVE CALLS WAITING
1 agents logged in         0 agents in calls        1 agents waiting       0 paused agents       0 agents in dead calls      0 agents in dispo     

VICIDIAL: Agents Time On Calls Campaign: |BLASTER|            2014-02-28 18:08:48
+-----------+----------+---------+------------+-------+------+------------------
| SESSIONID | STATUS   | MM:SS   | CAMPAIGN   | CALLS | HOLD | IN-GROUP
+-----------+----------+---------+------------+-------+------+------------------
| 93504     | READY    |    4:19 | BLASTER    | 0     |


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[modified for legibility - williamconley]

VERSION: 2.7-401a
BUILD: 130508-2256
© 2013 ViciDial Group


every thing is good i wanto run blaster campaing but predictive is not working auto dial stop DIFF: 100.00%
krishnakeshwar
 
Posts: 52
Joined: Wed Jun 29, 2011 6:50 am

Re: DIFF: 100.00% Ad predictive not working

Postby williamconley » Fri Feb 28, 2014 5:22 pm

OK, here is the information I have managed to cull from the above:

"Everything" = "good"
"predictive" = "not working"

Also, you appear to have 48 leads in the hopper but none dialing.

I also have no idea if you have followed through the manual to get a working system before trying your "blast". So .. actually just about anything could be wrong.

How about we start here: Does this server have a carrier that has been tested and shown to work?

If you have not done so, this would be a great time to go to eflo.net and download the Vicidial Manager's Manual (from the people who built this software, yet another freebie) and start at page ONE. Then work your way to the end without skipping anything. After you have done this, you may be more likely to have success with a "blaster". If you have problems during this process, your blaster campaign was doomed to failure (so you want to get through this FIRST ...). Bring us the page/line in the manual that presents your problem and we'll get you through it.

If you get all the way through the manual, then we'll need more information than what shows above (cli output? campaign settings? carrier settings?), of course.
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Joined: Wed Oct 31, 2007 4:17 pm
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