vicidial.org

Hi,

Please help me to setup inbound calling campaign, i have installed goautodial3.0 in my server, there are two lan card in server ,

eth1: *static ip*
eth0: *local ip* 192.168.0.4
Tollfree Number: *1888256323*
host = 216.52.221.140

I have created my first inbound campaign, its automatically create In-Group and DID according to my Tollfree number, after that i have created carrier or DialPlan

Host IP: 216.52.221.140, 216.52.221.141, 216.52.221.142

1st: I Followed the wizard

Carrier ID: TF140
Carrier Name: Tollfree
Carrier Description: 1888
User Group: All Users Group
Authentication: IP Based ( Auto Selected)
Server IP/Host: 216.52.221.140
Codecs: GSM and ALAW (Auto Selected)
DTMF Mode: RFC2833 (Auto Selected)
Protocol: SIP
Server IP: 192.168.0.4

then click on submit, after that i went to campaign and select carrier extension as TF140, after that i login through the agent panel and try to make test call, call is landing to the agent but hangup in few second, and other agent those are in pause they are not getting call in Que alert. However on the other hand caller is still listening ring that's mean no one picked up the call.


2nd: again i tryed to configure my carrier through advance setting witout dial plan because i am using static ip and context trunk.


Registration String: register=>216.52.221.140:5060

Account Entry:

[TF140trunk]
host=216.52.221.140
context=trunkinbound
type=friend
dtmfmode=rfc2833
dtmf=rfc2833
qualify=yes
rfc2833compensate=yes
insecure=port,invite
canreinvite=no
restrictcid=yes

Protocol: SIP

Globals String:TF140trunk=SIP/216.52.221.140

Server IP: 192.168.0.4

----

I don't know where i am wrong i am not expert but i have little bit knowledge about networking and linux, my agent is able to login in campaign, call is also landing on active agent, but hangup within 10sec,

Please help me i am not able to figure out what is the issue.


please guide me step by step:
Tollfree Number: *1888256323*
host = 216.52.221.140

--rudhra

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) I'm guessing from your mention of a Wizard that you are using GoAutoDial. You may want to seriously consider reading the VICIDIAL Manager's Manual because Goautodial is merely an installer for Vicidial. Wizards and other pretty screens block you from seeing vicidial, but under the hood that is what runs this dialer. And if you have a problem, Vicidial is where you'll need to fix it. So access the admin pages in Vicidial, and read the manager's manual for how to configure inbound (without the wizard) and have a look at the Asterisk Command Line (available by entering "asterisk -R" at the linux command line) and see if you can figure out what happens when a call comes in.

4) Hint: If you call your phone number from an outside phone and there is NO activity in the asterisk command line as a result of that call, Vicidial cannot resolve the problem. Can't manage a call you don't get!

5) While working through the manual for setting up an inbound call, tell us your page/line number when you hit a snag and we can probably help you through it. It will mostly be handled in the Asterisk Command line (perhaps with "sip set debug on" to view the background discussion between your server and the carrier).

6) Happy Hunting!