vicidial.org

Hello,

Vicidial Configuration :
Vicidial VERSION: 2.7-401a BUILD: 130508-2256 (Scratch Install) | Asterisk : 1.8.21.0 | Two servers (Asterisk on both server,web interface on both servers,both servers use same database) | DAHDI: 2.7.0.1 | libpri : 1.4.14 | Allo E1 PRI CARD with 2 slots on both servers |No Extra Software After Installation|Intel(R) Xeon(R) CPU E31220 @ 3.10GHz 8 MB Cache| 8 GB RAM | Cent OS 6.4 | Linux version 2.6.32-358.0.1.el6.i686 (mockbuild@c6b10.bsys.dev.centos.org) (gcc version 4.4.7 20120313 (Red Hat 4.4.7-3) (GCC) ) #1 SMP Wed Feb 27 03:24:34 UTC 2013

Issue:
After termination of any inbound or outbond call . Vicidial realtime report display 'DEAD' status. but vicidial_live_agents table show it as INCALL.
We found that, After call hangup vicidial_auto_calls delete related entry with call ,but vicidial_live_agents table not updated for same call(change status as PAUSE From INCALL). and due to this realtime main report display as 'DEAD' status.

Please suggest how vicidial update status of agent from INCALL to PAUSE.
We are unable to find solution of this issue.
Kindly assist to solve this issue.

Regards,
Rupen

Upgrade to the newer svn/trunk version and you can use the new Campaign feature for Max Dead Seconds.

Hi mflorell,

Thank your for quick reply.

Regards,
Rupen

Hi,

We are using Vicidial Version: 2.7-401a build: 130508-2256 (Scratch install), which we downloaded from :
http://sourceforge.net/projects/astguic ... p/download

Does this not latest Version?
Please sugget us.

You would need to switch to svn/trunk:

http://wiki.vicidial.org/index.php/SVN:howto