vicidial.org

Hi Everybody

We are using ubuntu 13.04 version server
asterisk--- 1.4.39.1
vicidial----: 2.8-417a

we are making outbound calls in auto dial. So we need to assign caller ID for every user ID? Plz guide me. If I update the outerbound caller id in vicidial also it is not working.
kindly help

have u tried the custom caller id

Custom CallerID - When set to Y, this option allows you to use the security_phrase field in the list table as the CallerID to send out when placing for each specific lead. If this field has no CID in it then the Campaign CallerID defined above will be used instead. This option will disable the list CallerID Override if there is a CID present in the security_phrase field. Default is N. When set to AREACODE you have the ability to go into the AC-CID submenu and define multiple callerids to be used per areacode.

Thanks striker

In this case we need to have incoming also, so we need individual caller ID for each user.And I had a doubt I am unable to open custom caller ID

If I update the outerbound caller id in vicidial also it is not working.

You did not post your installation instructions or a link to them. This sounds like your system does not work properly OR you have a problem with your carrier settings or possibly even your carrier. But I strongly suspect you should just reinstall with Vicibox.com's .iso image. Very likely to improve your results and experience. Also have a look at the manual from EFLO.net (free version available!).

In this case we need to have incoming also, so we need individual caller ID for each user

Caller ID can be set per phone under Admin->Phones. BUT: I see no relation between getting inbound calls and a need for callerid's. Do you mean to talk about extensions for direct dial to agents when they get return calls? This would be available as a custom dialplan entry in a call menu. Was posted here several times a while ago. Let me know if you can't find it.