inbound group shows call in queue agent not able to answer

[glenewhittenberg]

hello again. I have read the manual, surfed this site for the last few hours, tried many things, but still no worky. I have the call coming in and going to the inbound group/campaign I am logged into. I see the call in the queue (top of page in red from agent screen) but i am not able to take the call. Is it suppose to just go on hook with me? i have never setup an inbound campaign before so any help is appreciated. i am not worried about a blended campaign at this time. I would just like to be able to take a call when logged into the inbound campaign. Thanks!

[striker]

did you pressed resume button once logged in as agents.

while logging in as agent , did u selected the Ingroups you want to take calls.

in realtime screen , what status is showing for the agents...

[glenewhittenberg]

I got this working. Not sure how. When i set the off hook option for the phone I was able to take the call manually. I changed it back and everything started working, for all the phones Very weird I know. I now have a blended campaign and set so agents can choose to take calls or not. Seems to be working good now. When i call in, available agent gets my call automatically, pulls me up in the database automatically and works just like an outbound call from that point forward. Just want client wanted.

i have another question concerning drop call % i will make another post on. i am having trouble figuring out what numbers are for what and what determines a dropped call. Will edit this post with a link to new one of anyone has any thoughts on this.

Thanks!!