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How do I schedule callbacks with Vicidial?
Posted:
Thu Mar 22, 2007 8:51 pmby albatroz
I have read in the manual that it is possible to schedule callbacks with a calendar webpage. However I can´t find it in my webclient when I end a call.
The version of VICIDIAL I am using is the following:
VICIDIAL web-client version: 2.0.122 BUILD: 70226-1252
Posted:
Thu Mar 22, 2007 9:22 pmby enjay
You should be scheduling that callback at time time of call. Additionally Ensure you have the callbacks enabled in the campaign settings, and that the users have permission to create callbacks.
-Art
Posted:
Sat Mar 31, 2007 7:15 amby albatroz
When I create a CALLBACK VICIDIAL asks me for a time, that time is in my TIME?
or the customers time? I ask because the time that appears as CUST TIME in the
VICIDIAL client is not synched neither to my time or the customers' one.
In my LEADS database the GMT OFFSET says -7, the time of my server is GMT-7.
Posted:
Sat Mar 31, 2007 5:41 pmby mflorell
It is server time for callbacks, After a lot of back-and-forth about that it ended up being a lot easier for the agents to just schedule it on their own time.
Posted:
Sun Apr 01, 2007 3:23 pmby albatroz
The server time is the same time that the date() command returns?
(My BIOS clock is in UTC time)
Posted:
Sun Apr 01, 2007 6:59 pmby mflorell
Yes, it is the date/time that you see on the admin screen.
Posted:
Mon Apr 02, 2007 12:28 pmby albatroz
What I am noticing is that the CUST TIME appear as 7 hours earlier (-7) than my time coincidently the GMT OFFSET for these leads is -7.00, because their state code is CA.
My local time is GMT-5, so the customer time should not 7 hours earlier than my time, but only 2 hours early..
Posted:
Tue Apr 03, 2007 9:23 amby mflorell
Sound like something is set to GMT timezone somewhere, your Linux time zone perhaps.