How can I get more quickly the TRANSFERS?

[eijal]

Hi Matt
What code I would need to change to make a more quickly TRANSFER?
The agents always have to click in TRANFER-CONF -> DI or D2 -> DIAL WITH CUSTOMER. And for them these procceses are very long and hard job. Instead, Is it posible to make the same with just one click in the TRANSFER-CONF button?
Please, If you can give me some guide to change the code, that could be very helpful.
PD.
I think. I must change the agc/vicidial.php script, but where?
Thanks in advance

[mflorell]

You should only have to modify the vicidial.php script, you would have to consolidate all of the steps you currently do into one function.