Calls Not Received by Agent After Logging In

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Calls Not Received by Agent After Logging In

Postby niralmodi » Fri May 16, 2014 9:40 am

I have a vicidial install -
VERSION: 2.4-325c BUILD: 110430-1924
i3 Processor
4gb ram
320 gb HD (200 GB Free)
4-6 active callers.

The system has been working fine for the past 3 months. All of a sudden when an agent logs in. The system doesnt show answer key. If I do try and click on blended calling after a few minutes of being logged in without me getting any calls I get the following message - No one is in your session: 8600051
Go Back Call Agent Again

Manual Calling from eyebeam is still possible, Have already run command to fix database.

Pls help

[May 16 20:00:01] VERBOSE[20782] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:00:02] VERBOSE[20890] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:00:02] VERBOSE[20890] logger.c: Found
[May 16 20:00:02] VERBOSE[20890] logger.c: == Manager 'updatecron' logged on from 127.0.0.1
[May 16 20:00:02] VERBOSE[20895] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:00:02] VERBOSE[20895] logger.c: Found
[May 16 20:00:02] VERBOSE[20895] logger.c: == Manager 'listencron' logged on from 127.0.0.1
[May 16 20:00:05] VERBOSE[20779] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:00:06] VERBOSE[21219] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:00:06] VERBOSE[21219] logger.c: Found
[May 16 20:00:06] VERBOSE[21219] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:00:06] VERBOSE[21219] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:01:01] VERBOSE[21345] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:01:01] VERBOSE[21345] logger.c: Found
[May 16 20:01:01] VERBOSE[21345] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:01:01] VERBOSE[21352] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:01:01] VERBOSE[21352] logger.c: Found
[May 16 20:01:01] VERBOSE[21352] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:01:01] VERBOSE[21345] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:01:05] VERBOSE[21352] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:01:06] VERBOSE[21756] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:01:06] VERBOSE[21756] logger.c: Found
[May 16 20:01:06] VERBOSE[21756] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:01:06] VERBOSE[21756] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:02:01] VERBOSE[21907] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:02:01] VERBOSE[21907] logger.c: Found
[May 16 20:02:01] VERBOSE[21907] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:02:01] VERBOSE[21912] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:02:01] VERBOSE[21912] logger.c: Found
[May 16 20:02:01] VERBOSE[21912] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:02:01] VERBOSE[21912] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:02:05] VERBOSE[21907] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:02:06] VERBOSE[22317] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:02:06] VERBOSE[22317] logger.c: Found
[May 16 20:02:06] VERBOSE[22317] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:02:06] VERBOSE[22317] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:02:16] VERBOSE[20642] logger.c: -- Remote UNIX connection
[May 16 20:03:01] VERBOSE[22514] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:03:01] VERBOSE[22514] logger.c: Found
[May 16 20:03:01] VERBOSE[22514] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:03:01] VERBOSE[22522] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:03:01] VERBOSE[22522] logger.c: Found
[May 16 20:03:01] VERBOSE[22522] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:03:01] VERBOSE[22514] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:03:05] VERBOSE[22522] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:03:06] VERBOSE[22924] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:03:06] VERBOSE[22924] logger.c: Found
[May 16 20:03:06] VERBOSE[22924] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:03:06] VERBOSE[22924] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:03:50] VERBOSE[20648] logger.c: -- Accepting call from '919998414902' to '67770500' on channel 0/1, span 1
[May 16 20:03:50] VERBOSE[23058] logger.c: -- Executing [67770500@from-pstn:1] AGI("DAHDI/1-1", "agi-DID_route.agi") in new stack
[May 16 20:03:50] VERBOSE[23058] logger.c: -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-DID_route.agi
[May 16 20:03:50] ERROR[23058] utils.c: write() returned error: Broken pipe
[May 16 20:03:50] ERROR[23058] utils.c: write() returned error: Broken pipe
[May 16 20:03:50] VERBOSE[23058] logger.c: -- AGI Script agi-DID_route.agi completed, returning 0
[May 16 20:03:50] VERBOSE[23058] logger.c: -- Executing [9998811112@default:1] Wait("DAHDI/1-1", "2") in new stack
[May 16 20:03:53] VERBOSE[23058] logger.c: -- Executing [9998811112@default:2] Answer("DAHDI/1-1", "") in new stack
[May 16 20:03:53] DEBUG[23058] chan_dahdi.c: Requested indication -1 on channel DAHDI/1-1
[May 16 20:03:53] VERBOSE[23058] logger.c: -- Executing [9998811112@default:3] Playback("DAHDI/1-1", "ss-noservice") in new stack
[May 16 20:03:53] VERBOSE[23058] logger.c: -- Playing 'ss-noservice' (language 'en')
[May 16 20:03:58] VERBOSE[23058] logger.c: -- Executing [9998811112@default:4] Playback("DAHDI/1-1", "vm-goodbye") in new stack
[May 16 20:03:58] VERBOSE[23058] logger.c: -- Playing 'vm-goodbye' (language 'en')
[May 16 20:03:59] VERBOSE[23058] logger.c: -- Executing [9998811112@default:5] Hangup("DAHDI/1-1", "") in new stack
[May 16 20:03:59] VERBOSE[23058] logger.c: == Spawn extension (default, 9998811112, 5) exited non-zero on 'DAHDI/1-1'
[May 16 20:03:59] VERBOSE[23058] logger.c: -- Executing [h@default:1] DeadAGI("DAHDI/1-1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[May 16 20:03:59] VERBOSE[23058] logger.c: -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[May 16 20:03:59] DEBUG[23058] chan_dahdi.c: Set option AUDIO MODE, value: ON(1) on DAHDI/1-1
[May 16 20:03:59] DEBUG[23058] chan_dahdi.c: Not yet hungup... Calling hangup once with icause, and clearing call
[May 16 20:03:59] DEBUG[23058] chan_dahdi.c: Set option AUDIO MODE, value: OFF(0) on DAHDI/1-1
[May 16 20:03:59] VERBOSE[23058] logger.c: -- Hungup 'DAHDI/1-1'
[May 16 20:04:01] VERBOSE[23127] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:04:01] VERBOSE[23127] logger.c: Found
[May 16 20:04:01] VERBOSE[23127] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:04:01] VERBOSE[23132] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:04:01] VERBOSE[23132] logger.c: Found
[May 16 20:04:01] VERBOSE[23132] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:04:01] VERBOSE[23127] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:04:05] VERBOSE[23132] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:04:06] VERBOSE[23543] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:04:06] VERBOSE[23543] logger.c: Found
[May 16 20:04:06] VERBOSE[23543] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:04:06] VERBOSE[23543] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:04:38] VERBOSE[20643] logger.c: == Refreshing DNS lookups.
[May 16 20:05:01] VERBOSE[23766] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:05:01] VERBOSE[23766] logger.c: Found
[May 16 20:05:01] VERBOSE[23766] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:05:01] VERBOSE[23768] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:05:01] VERBOSE[23768] logger.c: Found
[May 16 20:05:01] VERBOSE[23768] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:05:01] VERBOSE[23766] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:05:05] VERBOSE[23768] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:05:06] VERBOSE[24171] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:05:06] VERBOSE[24171] logger.c: Found
[May 16 20:05:06] VERBOSE[24171] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:05:07] VERBOSE[24171] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:06:01] VERBOSE[24373] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:06:01] VERBOSE[24373] logger.c: Found
[May 16 20:06:01] VERBOSE[24373] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:06:01] VERBOSE[24382] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:06:01] VERBOSE[24382] logger.c: Found
[May 16 20:06:01] VERBOSE[24382] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:06:02] VERBOSE[24382] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:06:05] VERBOSE[24373] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:06:07] VERBOSE[24787] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:06:07] VERBOSE[24787] logger.c: Found
[May 16 20:06:07] VERBOSE[24787] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:06:07] VERBOSE[24787] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:07:02] VERBOSE[24957] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:07:02] VERBOSE[24957] logger.c: Found
[May 16 20:07:02] VERBOSE[24957] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:07:02] VERBOSE[24958] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:07:02] VERBOSE[24958] logger.c: Found
[May 16 20:07:02] VERBOSE[24958] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:07:02] VERBOSE[24957] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:07:06] VERBOSE[24958] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:07:07] VERBOSE[25371] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:07:07] VERBOSE[25371] logger.c: Found
[May 16 20:07:07] VERBOSE[25371] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:07:07] VERBOSE[25371] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
[May 16 20:08:01] VERBOSE[25575] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:08:01] VERBOSE[25575] logger.c: Found
[May 16 20:08:01] VERBOSE[25575] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:08:01] VERBOSE[25581] logger.c: == Parsing '/etc/asterisk/manager.conf': [May 16 20:08:01] VERBOSE[25581] logger.c: Found
[May 16 20:08:01] VERBOSE[25581] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
[May 16 20:08:01] VERBOSE[25575] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
niralmodi
 
Posts: 1
Joined: Fri May 16, 2014 7:55 am

Re: Calls Not Received by Agent After Logging In

Postby striker » Wed May 21, 2014 7:26 am

hi
the above call log not showing any log related to ur issue. only showing a log for an inbound call.
repost the log , which displays while u login as agent and face the proble u said
www.striker24x7.com www.youtube.com/c/striker24x7 Telegram/skype id : striker24x7
striker
 
Posts: 962
Joined: Sun Jun 06, 2010 10:25 am


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