vicidial.org

Hi

I have an issue at one client which happens every so often.
An agent is in a manual dial campaign, he selects Lead preview and Alt phone dial. If he is unable to reach the client on the first dial, he goes over to the alternative number and sometimes to the 3rd alternative number (ADR3) as well.
The issue happening is for all these calls to the same lead, Vicidial is using the same recording filename, so our call recording script fails on sorting the recording, because it thinks the recording already exists.

The Vicidial version is at: 2.4-354a
Build: 120104-2024
OS: SLES 11 SP2 64bit
This is a multi server site.
An upgrade is planned, but the client is extremely reluctant to go through with it. So if we manage to upgrade this year we'll be lucky.

The recording filename, in the campaign, is set to: CAMPAIGN_LEADID_FULLDATE
FULLDATE is suppose to be HourMinuteSeconds, so doing three calls to the same lead should be no problem.

I tried to filter through the astguiclient logs to figure out why the FULLDATE is not changing, but I can't spot what is going wrong. I don't understand a lot of what is happening in those logs anyway.

What else can I look for to determine why this is happening?

I have my recording filename set to 'CAMPAIGN_FULLDATE_AGENT_CUSTPHONE' in the campaign settings to prevent this. The important bit being the CUSTPHONE.

CUSTPHONE would be ideal, but this client populates the same number used for main as alternative as well on many of their leads. So this won't help sidestepping the problem.

I tested this on the most recent svn/trunk and could not replicate the problem. It is probably some that was fixed a while ago.