vicidial.org

Hello and thank you for reding my post. I'm wondering which dial statuses are okay to call. So far I use these:

B - Busy
HISCBK - HIS Callbacks
NI - Not interested
N - No Answer
DROP - Agent Not Available
AB - Busy Auto
AA - Answering Machine Auto
A - Answering Machine
N - New

I'm wondering if I can use the following codes (I have 1000's of numbers in there) and what do they mean:

ERI - Agent Error
LRERR - Outbound Local Channel Res Err
NA - No Answer Autodial
PDROP - Outbound pre-routing drop

Any help is appreciated as the person who installed our dialer system doesn't ever have any answers for me and tells me "just leave it alone if it works" but with thousands of numbers I thought I would do some research on my own.

Thank you in advance,

Dana.

ERI - An agent, or their PC did something wrong (eg, press back on browser, close browser, PC crash, etc).
LRRER - Usually a carrier or firewall issue, there was no audio associated with the call.
NA - dial timout when called (defined in your campaign settings)
PDROP - customer hung up before ViciDIAL could route the call to an agent.

You can dial all of these back.