Real time Vs Inbound Report
Posted: Thu Jun 19, 2014 6:59 amI have around 4 inbound groups and one campaign configured on my vicidial system.
I am facing a issue of Real time report not updating the fields [Calls Today & Dropped/Answered ] properly
On a day at a particular point of time ,below are my observations,
In Real time report
CALLS TODAY: 4971
DROPPED/ANSWERED:966/3212
In Inbound Report
Total Calls taken in this IN-Group : 5658
Answered Calls : 4230
Total Drop Calls : 1407
Around 700 -800 calls difference in total calls offered and answered calls also.
Please give some idea to resolve the issue.
Vicdial VERSION: 2.8-403a |BUILD: 130510-1350 |asterisk 1.4.27.1|single server |Centos6.5 |One Digium card | No cluster
I am facing a issue of Real time report not updating the fields [Calls Today & Dropped/Answered ] properly
On a day at a particular point of time ,below are my observations,
In Real time report
CALLS TODAY: 4971
DROPPED/ANSWERED:966/3212
In Inbound Report
Total Calls taken in this IN-Group : 5658
Answered Calls : 4230
Total Drop Calls : 1407
Around 700 -800 calls difference in total calls offered and answered calls also.
Please give some idea to resolve the issue.
Vicdial VERSION: 2.8-403a |BUILD: 130510-1350 |asterisk 1.4.27.1|single server |Centos6.5 |One Digium card | No cluster