Blind Transfer Dial Code

[dspaan]

Hi,

I've checked both agent manual and manager manual and searched the forums but i can't figure out how ViCidial determines what the dial code is when doing a blind transfer from the agent interface.

For instance we want to transfer the client to a Dutch number. The dial code for The Netherlands is 31. But we can just enter a 9 digit number without the dial code and still successfully transfer the client. So i was wondering where ViCidial is getting the 31 code from? I can't find it in the campaign or list settings.

[mflorell]

It's getting the dial code from the lead that you are already on the phone with.

[dspaan]

I see, thanks.