vicidial.org

Hi there,

I desperately need help with my vicidial system.
Is it somehow possible for the agents that they dial with a cellphone or landline number into the system?
Everytime when I´m in the login screen, vicidial used to call my external number but i just want that the system waits for inbound login or something like that.

Can someone help me solve this problem you.
Thank you.

I apologize for my bad english.

Vicidial
VERSION: 2.6-392a svn
BUILD: 130102-1135
Asterisk-1.4.27.1-1
Centos 6.5

Yes, that's what the agi-AGENT_dial_in.agi script is for. Take a look at the comments in the code for more details.

Thank you very much for your help. I've tried everything but it doesn´t work properly.
First of all. How can I change these settings for this script?
# ; 1. allow user_id only login (disabled by default)
# ; Y - allow user ID only with no password
# ; CONTACTS - lookup the user ID as the 'office_num' field in the contact_information table
# ; N or (blank) - require password (default)
# ; 2. forward to A or B within Call Menu instead of logging into an agent session
# ; Y - forward to A option on valid user ID or B option on invalid user ID
# ; N or (blank) - go to agent session (default)
1. Allow user_id only login?

At this moment I added a DID to the carrier and forwarded to the extension "2345":
#exten => 2345,1,Answer ; Answer the line
#exten => 2345,2,AGI(agi-AGENT_dial_in.agi)
#exten => 2345,3,Hangup

But when I dial this number it asks me for my pin number and my password. Afterwards it hangs up.
What is the problem here?
Please help me...

The agent has to log in with their user ID and password. These must be digits only.