Hi all,
Am getting Disturbance when i Call to IVR system, Both welcome call menu and call menu options. But its coming good when menu prompts Repeat.
Any idea...???
Thanks
Santhuarnold
Asterisk 1.4.39.2-vici
VERSION: 2.4-357a
BUILD: 120125-2107
Disturbance in IVR
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Disturbance in IVR
by santhuarnold » Fri Jul 11, 2014 5:24 am
ViciBox v.7.0.1| Asterisk 11.21.0-vici | VERSION: 2.12-546a | BUILD: 160328-0316
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Re: Disturbance in IVR
by williamconley » Fri Jul 11, 2014 9:08 pm
1) What is a "disturbance"?
2) How did you install your system? (Vicibox? What version of the installer did you use?)
3) How long does the disturbance last? If it's only a couple seconds, you could introduce a 2 second "wait" before sending the call to the IVR ...?
4) How is the IVR configured? It's entirely possible that your first recording is just corrupted.
2) How did you install your system? (Vicibox? What version of the installer did you use?)
3) How long does the disturbance last? If it's only a couple seconds, you could introduce a 2 second "wait" before sending the call to the IVR ...?
4) How is the IVR configured? It's entirely possible that your first recording is just corrupted.
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Re: Disturbance in IVR
by santhuarnold » Mon Jul 14, 2014 7:37 am
Hi,
thanks for the Replay, its problem with audio conversion.
its working fine after converting through http://my.digium.com/en/products/ivr/audio-converter/ website.
Thanks
santhuarnold
thanks for the Replay, its problem with audio conversion.
its working fine after converting through http://my.digium.com/en/products/ivr/audio-converter/ website.
Thanks
santhuarnold
ViciBox v.7.0.1| Asterisk 11.21.0-vici | VERSION: 2.12-546a | BUILD: 160328-0316
- santhuarnold
- Posts: 76
- Joined: Mon Sep 02, 2013 7:32 am
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