vicidial.org

Posted: **Tue Jul 15, 2014 3:24 pm**

Hello;

vicibox 4.0.3, vicidial 2.8-404a, Build 130605-0841, asterisk 1.4.39.1-vici, Single Machine, Vtiger 5.4

What is the difference between hold time and wait time?

Regards
Bilal

Posted: **Tue Jul 22, 2014 12:28 am**

As per my knowledge,

Hold time is the time still needed to connect to the agent.
Wait time is the time, a call can be in queue state and after that it can be dropped or transferred to some other in-group or a CALL MENU can be played.

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hold time and wait time

hold time and wait time

Re: hold time and wait time