vicidial.org

Hi,
I have Vicidial 2.2 running with: Centos 5.6 32 bits, mysql51-server-5.1.56-1, php52-5.2.17-1, httpd-2.2.3-45, perl-5.8.8-32.

When I run a Report, Outbound calling report for any campaign the values in CALL STATUS STATS are for example:
CALLS TOTAL = 474
TOTAL TIME = 5:55:54

But in the same Report, AGENT STATS:
CALLS = 402
TIME H:M:S = 5:55:54

There is a difference in the number of CALLS.

Any ideas,

Thanks

The point is that AGENT STATS only reports CALLS whose length_in_sec is larger than 0 sec.

There are 72 calls that never made it to your agents, meaning that those were No Answer, Busy, Disconnected, Dropped, etc....