[SOLVED] EXPORT CALLS FOR INBOUND NOT WORKING

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[SOLVED] EXPORT CALLS FOR INBOUND NOT WORKING

Postby covarrubiasgg » Thu Jul 17, 2014 7:35 pm

INSTALLATION METHOD - Vicibox 6.0 - Single Server Install - VICIDIAL VERSION: 2.10-448a BUILD: 140706-0927 . Asterisk: 1.8.28.2-vici
HARDWARE: Not Sure Its a HP Server, cpuinfo show 8 x CPU E3-1240, 8GB ECC RAM and RAID 5 with 3 SCSI disks over a HP controller
MANUAL VERSION: MANAGER 2.9 (FULL) AGENT 2.7 (FULL)

This is the most problematic box i have ever install :evil:

When i try to run a Export Calls Report for a specific INBOUNDGROUP, i have only a few calls compared with what the INBOUND report is showing.

For example, if a run an INBOUND REPORT for the last weekend i can see 97 calls
Code: Select all
Time range: 2014-07-12 00:00:00 to 2014-07-12 23:59:59

---------- TOTALS
Total calls taken in to this In-Group:                97
Average Call Length for all Calls:                   243 seconds
Answered Calls:                                       83  86%
Average queue time for Answered Calls:              0.01 seconds
Calls taken into the IVR for this In-Group:            0


Then i go to EXPORT CALL REPORTS, select the same date and ONLY SELECT THE INBOUNDGROUP i only got 19 records in the downloaded file.


The most ridiculous thing is that i run the same report 3 days ago and it was showing the right data. Even more ridiculous, the Outbound records are fine, if i run an Outbound report it shows 8439 Calls, and the export trows me 8439 records.

I have done several Vicidial setups in the past 4 years, but this server is the most problematic, well at least the calls are working :roll:

BTW in this new version i cant no longer see the URL to generate the report, before i remember i could get the URL with all the GET Data, but now i click Submit and take directly to the Download




Other issues related with the same box.
VICIDIAL NOT RECORDING
CALLBACKS NOT WORKINGS
Last edited by covarrubiasgg on Fri Jul 25, 2014 7:16 pm, edited 1 time in total.
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Re: EXPORT CALLS FOR INBOUND NOT WORKING

Postby mflorell » Fri Jul 18, 2014 7:25 am

Sounds like somthing's seriously wrong with that install. Can't say I've ever run into those problems on a new install before.

The Inbound report was changed from GET to POST because we have clients with over 1000 in-groups and you can't have that long of a GET URL, so it was changed.
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Re: EXPORT CALLS FOR INBOUND NOT WORKING

Postby covarrubiasgg » Fri Jul 18, 2014 11:25 am

mflorell wrote:Sounds like somthing's seriously wrong with that install. Can't say I've ever run into those problems on a new install before.


I though the same, and i have re-installed, actually i upgraded from Vicibox 5.0.3 to Vicibox 6.0, i only did a backup to the database and restore it, i did not restore any files, or any configuration besides the database (Yes, i check the DB scheme was the same on both )

I am fearing that i will have to do a fresh install without back-up :evil:
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Re: [SOLVED] EXPORT CALLS FOR INBOUND NOT WORKING

Postby covarrubiasgg » Fri Jul 25, 2014 7:18 pm

:x :x :x :x :x :x :x :x

Already "SOLVED" one enthusiastic user deleted the 999 list which is where i log most of my did, so in result.... can export inbound calls.

:x :x :x :x :x :x :x :x :x
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Posts: 420
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Location: Tijuana, Mexico


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