REMOTE AGENT ON-HOOK SETTING
Posted: Sun Jul 20, 2014 8:40 pmHi,
I am experiencing problem with Remote agent On hook agent. I was able to ring two extension simultaneously but when I answer the call the call didn't push through and it will ring again a few seconds
Vicibox 5.0.3 VERSION: 2.10-448a, BUILD: 140706-0927 Single Server, No other hardware/software
Configured DID - verified working as when routed to Phone Extension it works
DID EXTENSION: 1954XXXXXXX
DID ROUTE: IN_GROUP
Campaign: INCAMP
Allow Closer: Y
ALlow Inbound and Blended: y
Dial Method: Inbound Man
REMOTE AGENTS:
USER ID START: 201
# OF LINES: 1
EXTERNAL EXT: 501
CAMPAIGN: INCAMP
ON-HOOK AGENT: Y
Inbound GROUPS: INBOUND
EDIT.
it seems like RING ALL Agi has some issue as even using a campaign, phone ext is set to ON-Hook, In-Group Next Agent Call set to ring_all still no such luck
I am experiencing problem with Remote agent On hook agent. I was able to ring two extension simultaneously but when I answer the call the call didn't push through and it will ring again a few seconds
Vicibox 5.0.3 VERSION: 2.10-448a, BUILD: 140706-0927 Single Server, No other hardware/software
Configured DID - verified working as when routed to Phone Extension it works
DID EXTENSION: 1954XXXXXXX
DID ROUTE: IN_GROUP
Campaign: INCAMP
Allow Closer: Y
ALlow Inbound and Blended: y
Dial Method: Inbound Man
REMOTE AGENTS:
USER ID START: 201
# OF LINES: 1
EXTERNAL EXT: 501
CAMPAIGN: INCAMP
ON-HOOK AGENT: Y
Inbound GROUPS: INBOUND
- Code: Select all
[Jul 20 21:38:50] -- Executing [1954XXXXXXX@trunkinbound:1] AGI("SIP/INBOUND-00000009", "agi-DID_route.agi") in new stack
[Jul 20 21:38:50] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-DID_route.agi
[Jul 20 21:38:51] -- AGI Script Executing Application: (Monitor) Options: (wav,/var/spool/asterisk/monitor/MIX/20140720213851_1954XXXXXXX_anonymous)
[Jul 20 21:38:51] -- <SIP/INBOUND-00000009>AGI Script agi-DID_route.agi completed, returning 0
[Jul 20 21:38:51] -- Executing [99909*2***DID@default:1] Answer("SIP/INBOUND-00000009", "") in new stack
[Jul 20 21:38:51] -- Executing [99909*2***DID@default:2] AGI("SIP/INBOUND-00000009", "agi-VDAD_ALL_inbound.agi") in new stack
[Jul 20 21:38:51] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
[Jul 20 21:38:51] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jul 20 21:38:51] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jul 20 21:38:51] == Manager 'sendcron' logged on from 127.0.0.1
[Jul 20 21:38:51] -- Executing [010*020*030*021*501@default:1] Goto("Local/010*020*030*021*501@default-00000006;2", "default,501,1") in new stack
[Jul 20 21:38:51] -- Goto (default,501,1)
[Jul 20 21:38:51] -- Executing [501@default:1] Dial("Local/010*020*030*021*501@default-00000006;2", "SIP/sf501,60,") in new stack
[Jul 20 21:38:51] == Using SIP RTP CoS mark 5
[Jul 20 21:38:51] -- Called SIP/sf501
[Jul 20 21:38:51] -- SIP/sf501-0000000a is ringing
[Jul 20 21:38:51] -- SIP/sf501-0000000a is ringing
[Jul 20 21:38:53] -- Started music on hold, class 'default', on SIP/INBOUND-00000009
[Jul 20 21:38:56] -- Stopped music on hold on SIP/INBOUND-00000009
[Jul 20 21:38:56] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jul 20 21:38:56] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jul 20 21:38:56] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jul 20 21:38:56] -- Playing 'generic_hold' (escape_digits=) (sample_offset 0)
[Jul 20 21:38:57] -- SIP/sf501-0000000a answered Local/010*020*030*021*501@default-00000006;2
[Jul 20 21:38:57] > Channel Local/010*020*030*021*501@default-00000006;1 was answered.
[Jul 20 21:38:57] -- Executing [8331*4*Y7202138510000016301*201*@default:1] Playback("Local/010*020*030*021*501@default-00000006;1", "sip-silence") in new stack
[Jul 20 21:38:57] -- <Local/010*020*030*021*501@default-00000006;1> Playing 'sip-silence.gsm' (language 'en')
[Jul 20 21:38:57] -- Executing [8331*4*Y7202138510000016301*201*@default:2] AGI("Local/010*020*030*021*501@default-00000006;1", "agi-VDAD_RINGALL.agi,8331*4*Y7202138510000016301*201*") in new stack
[Jul 20 21:38:57] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_RINGALL.agi
[Jul 20 21:38:57] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jul 20 21:38:57] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jul 20 21:38:57] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jul 20 21:38:57] -- <Local/010*020*030*021*501@default-00000006;1>AGI Script agi-VDAD_RINGALL.agi completed, returning 0
[Jul 20 21:38:57] -- Executing [8331*4*Y7202138510000016301*201*@default:3] AGI("Local/010*020*030*021*501@default-00000006;1", "agi-VDAD_RINGALL.agi,8331*4*Y7202138510000016301*201*") in new stack
[Jul 20 21:38:57] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_RINGALL.agi
[Jul 20 21:38:57] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jul 20 21:38:57] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jul 20 21:38:57] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jul 20 21:38:57] -- <Local/010*020*030*021*501@default-00000006;1>AGI Script agi-VDAD_RINGALL.agi completed, returning 0
[Jul 20 21:38:57] -- Executing [8331*4*Y7202138510000016301*201*@default:4] AGI("Local/010*020*030*021*501@default-00000006;1", "agi-VDAD_RINGALL.agi,8331*4*Y7202138510000016301*201*") in new stack
[Jul 20 21:38:57] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_RINGALL.agi
[Jul 20 21:38:57] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jul 20 21:38:57] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jul 20 21:38:57] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jul 20 21:38:57] -- <Local/010*020*030*021*501@default-00000006;1>AGI Script agi-VDAD_RINGALL.agi completed, returning 0
[Jul 20 21:38:57] -- Executing [8331*4*Y7202138510000016301*201*@default:5] Hangup("Local/010*020*030*021*501@default-00000006;1", "") in new stack
[Jul 20 21:38:57] == Spawn extension (default, 8331*4*Y7202138510000016301*201*, 5) exited non-zero on 'Local/010*020*030*021*501@default-00000006;1'
[Jul 20 21:38:57] -- Executing [h@default:1] AGI("Local/010*020*030*021*501@default-00000006;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jul 20 21:38:57] -- <Local/010*020*030*021*501@default-00000006;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Jul 20 21:38:57] -- Executing [h@default:1] AGI("Local/010*020*030*021*501@default-00000006;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----6-----0") in new stack
[Jul 20 21:38:57] -- <Local/010*020*030*021*501@default-00000006;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----6-----0 completed, returning 0
[Jul 20 21:38:57] == Spawn extension (default, 501, 1) exited non-zero on 'Local/010*020*030*021*501@default-00000006;2'
[Jul 20 21:38:58] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 20 21:39:01] == Manager 'sendcron' logged on from 127.0.0.1
[Jul 20 21:39:01] == Manager 'sendcron' logged on from 127.0.0.1
[Jul 20 21:39:01] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 20 21:39:01] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 20 21:39:02] -- Started music on hold, class 'default', on SIP/INBOUND-00000009
vicidial*CLI>
Disconnected from Asterisk server
EDIT.
it seems like RING ALL Agi has some issue as even using a campaign, phone ext is set to ON-Hook, In-Group Next Agent Call set to ring_all still no such luck