vicidial.org

Team ,
Pls need your help


Error : As below menionted auto matically vicidial agent login screen changing . Unbale to continue Make calls from the campaign

No one is in your session: 8600051
Go Back
Call Agent Again

Asterisk Cli out put :

[Jul 25 10:41:06] == Manager 'sendcron' logged on from 127.0.0.1
[Jul 25 10:41:06] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 25 10:42:00] NOTICE[26685]: chan_sip.c:17722 do_monitor: Disconnecting call 'SIP/101-0000001d' for lack of RTP activity in 61 seconds
[Jul 25 10:42:00] -- Hungup 'DAHDI/pseudo-1620011583'
[Jul 25 10:42:00] == Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/101-0000001d'
[Jul 25 10:42:00] -- Executing [h@default:1] DeadAGI("SIP/101-0000001d", "ag i://127.0.0.1:4577/call_log--HVcauses-- ... ----------") i n new stack
[Jul 25 10:42:00] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI -----NODEBUG-----16--------------- completed, returning 0
[Jul 25 10:42:01] == Parsing '/etc/asterisk/manager.conf': [Jul 25 10:42:01] F ound


Vicidial VERSION: 2.8-434a |BUILD: 140418-0914 |Asterisk 1.4.44-vici, | pri card = Digium, Inc. Wildcard TE420 quad-span T1/E1/J1 card 3.3V | No extra software installed | Intel(R) Xeon(R) CPU E5506 @ 2.13GHz | 500gb HDD

Code: Select all

[Jul 25 10:42:00] NOTICE[26685]: chan_sip.c:17722 do_monitor: Disconnecting call 'SIP/101-0000001d' for lack of RTP activity in 61 seconds

This normally indicates a firewall/internet connection issue.

Hi geoff3dmg,
Thanks for your response . Could you pls tell what i have do changes in firewall . Have to allow any ports or links ?

But when im dialing manually from soft phone it was working everything fine

Im running vicidial server with local ip .

try disabling the firewall of your dialer first to troubleshoot and also you might want to check if the firewall on the computer where your softphone is installed is allowing the softphones connectvity to the dialer