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Time Synchronization Error, Dialer is 1 hr different

PostPosted: Fri Aug 01, 2014 3:17 pm
by Bentfinger
I an having a problem setting the time correctly in the dialer. The admin interface and the times shown in the servers at the bottom the reports page is one hour different than the time showing on the reps screens (Windows XP stations using Google Chrome browser). When I sync the time for the reps stations to the dialer (local ip) it sets the time correctly on their station as well.
Any Ideas?

Bentfinger
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Re: Time Synchronization Error, Dialer is 1 hr different

PostPosted: Fri Aug 01, 2014 3:32 pm
by Iz3k34l
SO which one is correct, the dialer or the agents station? Have you setup NTP service on the dialer? Is the timezone on the dialer and the agents stations correct and do you have the agents stations set to automatically sync with the dialer?

Re: Time Synchronization Error, Dialer is 1 hr different

PostPosted: Sat Aug 02, 2014 5:58 am
by Bentfinger
The agent stations are correct, the dialer is incorrect.
NTP is set; ntpq -p gives me the following: remote refid st t when poll reach delay offset jitter
==============================================================================
LOCAL(0) .LOCL. 10 l 15h 64 0 0.000 0.000 0.000
+lttlesis.deekay 204.9.54.119 2 u 361 1024 377 41.236 -5.464 5.780
-sola-dal-09.ser 184.173.173.205 3 u 152 1024 377 53.472 -5.815 26.875
+rwhois.dargalso 72.105.198.74 2 u 165 1024 377 101.432 -14.290 4.038
-larsendt.com 216.66.0.142 3 u 920 1024 357 53.615 -1.292 5.029
*96.44.142.5 132.163.4.103 2 u 295 1024 377 47.744 -0.691 2.995
The Timezone is set properly on the workstations, but maybe not in the dialer, I do not know where to look for this. The GMT offset is set to -6, the dialer is in CST.
The workstations are all set to sync with the dialer, and when I force the sync, the stations sync to the correct time.
I think that when it was originally set up, the Timezone in the dialer may have been set wrong, but I do not know where to change that.
Changing the time in the bios works, the dialer admin page shows the change, but then it affects the workstations adversely.
Bentfinger