survey behaviour question

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survey behaviour question

Postby nysander » Wed Aug 13, 2014 6:57 am

Is it possible to create such survey in which client will hear end message after choosing answer?

example:

customer 1: question > answer 1 > answered 1 > end message
customer 2: question > answer 1 > answer 2 > answered 2 > end message
customer 3: question > answer 1 > answer 2 > answer 3 > answered 3 > end message

my goal if to not play all answers to customer and then to wait for choice but get choice during playing answers and end survey.
now:
[vicidial]: ViciBox 6.0 Ast 1.8.29.0-vici | vd-2.10-448a-140706-0927 ------ SIP connected to GSM Gateway
[GSM Gateway]: Asterisk 1.8.29.0 | chan_dongle-1.1.r14 | 7x Huawei Dongles (E156G, E169, E1550 voice enabled)
nysander
 
Posts: 52
Joined: Wed Jul 23, 2014 5:06 am

Re: survey behaviour question

Postby mflorell » Wed Aug 13, 2014 8:49 am

Short answer: Yes. Long answer I don't fully understand what you are trying to accomplish, so more detail would be appreciated.
mflorell
Site Admin
 
Posts: 18387
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: survey behaviour question

Postby nysander » Wed Aug 13, 2014 10:07 am

simply I want my customer to not hear answer 2 and 3 if he choose answer 1, and not hear answer 3 if he heared answer 1 and 2 and choosed one of them

so goal is to play end message just after customer entered some DTMF code

customer 1: question > answer 1 (played) > answered 1 > answer 2(skipped-not played) > answer 3(skipped-not played) > end message (played)
customer 2: question > answer 1 (played) > answer 2 (played) > answered 2 > answer 3(skipped-not played) > end message (played)
customer 3: question > answer 1 (played) > answer 2 (played) > answer 3 (played) > answered 3 > end message (played)

example question and answers:

Q: do you have tablet?
A1: yes
A2: no, but I want to buy
A3: no, do not call (i am not interested)
now:
[vicidial]: ViciBox 6.0 Ast 1.8.29.0-vici | vd-2.10-448a-140706-0927 ------ SIP connected to GSM Gateway
[GSM Gateway]: Asterisk 1.8.29.0 | chan_dongle-1.1.r14 | 7x Huawei Dongles (E156G, E169, E1550 voice enabled)
nysander
 
Posts: 52
Joined: Wed Jul 23, 2014 5:06 am

Re: survey behaviour question

Postby mflorell » Wed Aug 13, 2014 6:23 pm

Yes, that is how it works
mflorell
Site Admin
 
Posts: 18387
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: survey behaviour question

Postby nysander » Thu Aug 14, 2014 12:48 am

thanks for answer, this is great, I will try now to implement it.

Have a good day.
now:
[vicidial]: ViciBox 6.0 Ast 1.8.29.0-vici | vd-2.10-448a-140706-0927 ------ SIP connected to GSM Gateway
[GSM Gateway]: Asterisk 1.8.29.0 | chan_dongle-1.1.r14 | 7x Huawei Dongles (E156G, E169, E1550 voice enabled)
nysander
 
Posts: 52
Joined: Wed Jul 23, 2014 5:06 am


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