Agent screen shows hungup but customer on the line
Posted: Wed Aug 20, 2014 6:29 amHi,
What is most likley the cause domain if the following happens?
Agent is on an outbound campaign and is talking to a customer, suddenly the agent screen displays the call has been hungup by the customer (top right) but the customer is still on the line and the call can be completed normally. But the agent can't hangup since the interface thinks the call has already been hungup.
Is this:
1.A telephony issue?
2.A workstation/browser issue?
3.A Networking issue?
4.A time sync/NTP issue?
What is most likley the cause domain if the following happens?
Agent is on an outbound campaign and is talking to a customer, suddenly the agent screen displays the call has been hungup by the customer (top right) but the customer is still on the line and the call can be completed normally. But the agent can't hangup since the interface thinks the call has already been hungup.
Is this:
1.A telephony issue?
2.A workstation/browser issue?
3.A Networking issue?
4.A time sync/NTP issue?