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Problem with new call colour identification

PostPosted: Wed Aug 27, 2014 3:51 am
by DanHawk
Hello!

We use Vici for call centre functioning. As we have different tasks and accordingly different phone numbers to receive calls.

I've created new DIDs and new In-group with command "Copy DIDs" and "Copy In-group".

All commands have been done successfully, we have dial-up for all numbers, BUT colours don't change on the agent desctop :( , we have only "yellow" for all tasks and in-groups.

Help me pls to correct this situation.

Re: Problem with new call colour identification

PostPosted: Fri Aug 29, 2014 9:05 am
by DanHawk
Probably it's a very hard & unknown question that nobody can answer :roll:

Re: Problem with new call colour identification

PostPosted: Fri Aug 29, 2014 9:17 am
by mflorell
You didn't tell us the admin.php version and build of your system or how you installed it.