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Reports on Transfers

PostPosted: Mon Sep 08, 2014 12:55 am
by Rudolfmdlt
Hello Community,

[Vicidial 2.10 - cluster]

I need a general point in the right direction. I would like to know the best way on reporting on transfers to third party call centres? Is there a way to report on which calls were transferred and to where? There is an additional requirement to see the CDR detail for transferred calls... I have enabled CDR logging in asterisk and should be able to get somewhere here, but I am sure this problem has been solved before.

Thanks for any help or pointers.

Regards

Rudolf