vicidial.org

A few questions:
1) Why the 'Time', 'Wait' and 'Pause' in 'Agent Performance Detail' report are different in comparison to the 'Agent Time', 'Wait' and 'Pause' in 'Agent Time Detail' Report
2) When I am in 'Manual Dial' option, what is 'wait' time and 'Pause' time

1) in 'Agent Performance Detail' it says: "(Statistics related to handling of calls only)"
that's why it differ a little
2) don't know, have almost no experience with manual dial