vicidial.org

hello,

We just run a little callcenter in our company and there is some problems with it:

1. Meetme. Autodialing goes with 5 lines. And a problem that all picked up calls goes to a meetme conference where the agent.
It seems i forgot to add limit somewhere.
Here is how Meetme defined in extensions.conf
===
exten => _86000XX,1,MeetMe(${EXTEN})
===

2. The calls is not getting hanged up. When agent click on 'hangup customer' he still hear a call, but on the webinterface everything indicating that there is no live call.
I'm using DialPrix web interface.

Also, it seems that calls is not getting hanged up at all. Because in 10-20 minutes calls stops going.

What version of astguiclient are you using?

What version of Asterisk are you using?

sorry, forget to write.
Asterisk 1.2.13
astguiclient 2.0.2

To my knowledge DialPrix only works with 1.1.11, not with the 2.0.2 release.

okay. thank you very much.
What will you recomend, to downgrade astguiclient or to change dialprix to a native web interface?

I recommend not using DialPrix, it is a different design of interface, not increased functionality.

i installed the astguiclient web interface but it seems that problems still the same.
I dont understand one thing.
when i'm in the asterisk console running meetme it shows me that there is 4++ peoples in this room. But it seems that they is disconnected from the room. IS it a feature?

And also, to begin speaking i need to raise volume. Can i put the max level automatically? I has no volume patch applied.

Volume defaults to normal upon each new call connection for the customer, as for the agent, you can raise their volume once when they login and it will stay at a higher volume until you hangup your phone.

Hello,

Today i made an upgrade of astguiclient 2.0.3b3. I leaved default extensions.conf file. Just change the way to dial to a agents and outside.

Problem is the same. After hangup peoples stays in the meetme conference. And autodialer stops to dial anymore. I need to delete all recoders from vicidial_auto_calls table to begin calls again.
But peoples still sits in the meetme rooms.
If a do meetme kick roomnum 02. i see that DeadAgi launches.

# screen -r
There are several suitable screens on:
31765.ASTVDautoFILL (Detached)
31744.ASTfastlog (Detached)
31730.ASTVDadapt (Detached)
31714.ASTVDremote (Detached)
31711.ASTVDauto (Detached)
31708.ASTlisten (Detached)
31705.ASTsend (Detached)
31700.ASTupdate (Detached)

Can you recomend me something to fix this issue?

ok. it seems that the problem is fixed.