Ready agent wait time to high...
Posted: Tue Oct 21, 2014 3:20 amHello
I have a auto dial campaign.I have set the Dial Method to Ratio at 2.0 Auto Dial level.
I have 10 Agents to this campaign.And on another campaign 6 agents with the same configuration.
The agents in ready status there are times that wait 1 minute or more.I have to rise the Auto Dial Level but doing so will rise the dropped calls too.
Is it possible to leave the agent waiting as little as possible without rising the number of the dropped calls ?
The drop percentage goes from 10 % to 30 % (with ups and downs)
Thanks for your answers.
I have a auto dial campaign.I have set the Dial Method to Ratio at 2.0 Auto Dial level.
I have 10 Agents to this campaign.And on another campaign 6 agents with the same configuration.
The agents in ready status there are times that wait 1 minute or more.I have to rise the Auto Dial Level but doing so will rise the dropped calls too.
Is it possible to leave the agent waiting as little as possible without rising the number of the dropped calls ?
The drop percentage goes from 10 % to 30 % (with ups and downs)
Thanks for your answers.