vicidial.org

Hi All,

i am trying to setup an inbound call center with 10 seats using vicidial.
specifications are as below:-
ViciBox Server v.6.0
Asterisk 1.8.28.2
Opensuse

It was an installation done via vicibox

I have installed and configured till the extent that i can make and receive an outgoing and incoming call respectively.

my requirement is as below:-

I have a DID which i got from sonetel, calls to that DID should get redirected to my vicibox and at vicibox there should be a call queue.
my agents should get logged in into vicibox through softphones.

If i call that DID, i should get a prompt like "you are in queue" and as and when an agent is free, my call should automatically reach him/her.

i understand that these can be achieved with the help of INGROUPs, Campaigns, etc., but just that because of numerous configurations and parameters i am getting confused.

I have been trying to setup it up since 10 days now but no luck so far.

i request this wonderful group to help me out in realizing my requirement.

Looking forward for your kind help.

Please read the manual. Everything you need to know is there.

1) Create In Group: (Keep default settings)
2) Create DID: (DID Route: the In Group which you created.)
3) Create Inbound campaign (Allow Inbound and Blended: Y) & Select your created In Group (Allowed Inbound Groups:)