Holiday Call Time Incorrect UK -> US Dialling
Posted: Wed Nov 12, 2014 5:47 amHi All,
We are currently using vicidial to dial into the US from the UK and are currently using the holiday Call Time feature. What we have noticed is that Holiday Call Times can become active at midnight. So for agents dialing from the UK, leads are removed from the hopper even though the customers in the US are still in the previous day and therefore the holiday should not be active. An example of this would be Veterans Day, just after midnight for the UK agent, the date is the 11th 00:01 but in the US it is still the 10th and for some states it may still be the 10th for 8 hours more. I can see the section of code which controls this although there seems to be no relationship between the leads currently in the hopper. Has anyone experienced this issue and know of a quick and easy fix without completely rewriting the Holiday Call Time feature.
$stmtA = "SELECT holiday_id,holiday_date,holiday_name,ct_default_start,ct_default_stop from vicidial_call_time_holidays where holiday_id IN($Sct_holidaysSQL) and holiday_status='ACTIVE' and holiday_date='$YMD' order by holiday_id;";
Any help is appreciated.
Regards,
Karl.
We are currently using vicidial to dial into the US from the UK and are currently using the holiday Call Time feature. What we have noticed is that Holiday Call Times can become active at midnight. So for agents dialing from the UK, leads are removed from the hopper even though the customers in the US are still in the previous day and therefore the holiday should not be active. An example of this would be Veterans Day, just after midnight for the UK agent, the date is the 11th 00:01 but in the US it is still the 10th and for some states it may still be the 10th for 8 hours more. I can see the section of code which controls this although there seems to be no relationship between the leads currently in the hopper. Has anyone experienced this issue and know of a quick and easy fix without completely rewriting the Holiday Call Time feature.
$stmtA = "SELECT holiday_id,holiday_date,holiday_name,ct_default_start,ct_default_stop from vicidial_call_time_holidays where holiday_id IN($Sct_holidaysSQL) and holiday_status='ACTIVE' and holiday_date='$YMD' order by holiday_id;";
Any help is appreciated.
Regards,
Karl.
