vicidial.org

Hi guys, I just had a quick question: Is it possible to enable a feature code in the dialplan to either make an agent busy (DND) or possibly take them out of the queue altogether? As of right now I have to either activate or deactivate the agent, and it gets quite annoying. I know there is the AddQueueMember() and AgentLogin() features but i'm not entirely sure that will work for these purposes. Also, what exactly is a queue in Vicidial? I look at Queue.conf and there aren't any there, yet all my campaigns work perfectly when routing incoming calls... Sorry if this is a newbie-ish question. Thanks in advance..

Vicidial has nothing to do with Asterisk Queues. In Vicidial we use our own queueing and agent engines. It allows us to do a lot of things that are impossible in Asterisk, like multi-server queues and agents.

We don't really have any DTMF controls for Remote Agents at this point, but that is something that could probably be added if someone contributed code or wanted to sponsor development.