Call drops after 6secs - Possible NAT problem
Posted: Sun Nov 23, 2014 8:34 amHello every one,
I've recently installed vicibox and completed the basic installation.
I can make successfully calls from a soft-phone, directly to a land-line number.
When i try to make the same call from a campaign, the call reaches the landline destination, it rings ok, but when someone answers the phone nothing happens, the voice never reach to either side, and after 6 seconds the call is dropped on the land-line side.
I changed the default drop time from the campaign configuration to 20 seconds, but the call is still dropped at 6.
The server is behind a router and is NATed.
I suspect that the problem lies at how NAT is performed, but the problem should also occur when i make direct calls.
My carrier configuration
any ideas?
Thank you in advance
I've recently installed vicibox and completed the basic installation.
I can make successfully calls from a soft-phone, directly to a land-line number.
When i try to make the same call from a campaign, the call reaches the landline destination, it rings ok, but when someone answers the phone nothing happens, the voice never reach to either side, and after 6 seconds the call is dropped on the land-line side.
I changed the default drop time from the campaign configuration to 20 seconds, but the call is still dropped at 6.
The server is behind a router and is NATed.
I suspect that the problem lies at how NAT is performed, but the problem should also occur when i make direct calls.
My carrier configuration
- Code: Select all
[carrier]
username=username
fromuser=username
fromdomain=sipprovidercom
secret=mysecret
disallow=all
allow=ulaw
type=peer
host=sipprovidercom
nat=yes
qualify=yes
dtmfmode=rfc2833
insecure=port,invite
canreinvite=no
any ideas?
Thank you in advance