404, 486 from PSTN not handled in agent UI
Posted: Mon Nov 24, 2014 5:09 pm1) Version of VICIDIAL
VERSION: 2.9-401c BUILD: 140612-1626
(Goautodial CE 3.3)
2) loadavg
load average: 0.65, 0.81, 0.75
3) Server Specs
Dual Quad Core X5550, 16GB RAM
Manual Dial with 23 agents
4) Codecs used
ULAW
5) VOIP or PSTN
Bandwidth
6) OS
CentOS 5.5
We have all our agents using the Vicidial agent UI instead of the GoAutodial UI due to it being more feature rich. All our agents are manual dial outbound. When the carrier is returning a 404 or a 486 (busy) we can see in the logs that the call is busy and this is also recorded in the carrier log table but the Agent UI has no indication that the call was busy or disconnected. The call status shows waiting for ring and goes up to 50 seconds (dial timeout) and then reports Dial Timeout, contact your administrator.
From looking at the forum it appears that others get "Dial Alert" screens. This would be enough to help our agents understand what is happening but it doesn't happen for us. Any help would be greatly appreciated!
VERSION: 2.9-401c BUILD: 140612-1626
(Goautodial CE 3.3)
2) loadavg
load average: 0.65, 0.81, 0.75
3) Server Specs
Dual Quad Core X5550, 16GB RAM
Manual Dial with 23 agents
4) Codecs used
ULAW
5) VOIP or PSTN
Bandwidth
6) OS
CentOS 5.5
[Nov 20 13:46:43] VERBOSE[1924] pbx.c: [Nov 20 13:46:43] -- Executing [918586139000@default:1] AGI("Local/8600058@default-000001a1;1", "agi://127.0.0.1:4577/call_log") in new stack
[Nov 20 13:46:43] VERBOSE[1924] res_agi.c: [Nov 20 13:46:43] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=ALLINZIP))
[Nov 20 13:46:43] VERBOSE[1924] res_agi.c: [Nov 20 13:46:43] -- <Local/8600058@default-000001a1;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Nov 20 13:46:43] VERBOSE[1924] pbx.c: [Nov 20 13:46:43] -- Executing [918586139000@default:2] Dial("Local/8600058@default-000001a1;1", "SIP/+18586139000@bandwidthcom,,tTo") in new stack
[Nov 20 13:46:43] VERBOSE[1924] netsock2.c: [Nov 20 13:46:43] == Using SIP RTP CoS mark 5
[Nov 20 13:46:43] VERBOSE[1924] app_dial.c: [Nov 20 13:46:43] -- Called SIP/+18586139000@bandwidthcom
[Nov 20 13:46:43] VERBOSE[1951] manager.c: [Nov 20 13:46:43] == Manager 'sendcron' logged on from 127.0.0.1
[Nov 20 13:46:43] VERBOSE[1952] pbx.c: [Nov 20 13:46:43] -- Executing [58600058@default:1] MeetMe("Local/58600058@default-000001a2;2", "8600058,Fmq") in new stack
[Nov 20 13:46:43] VERBOSE[1951] pbx.c: [Nov 20 13:46:43] > Channel Local/58600058@default-000001a2;1 was answered.
[Nov 20 13:46:43] VERBOSE[1953] pbx.c: [Nov 20 13:46:43] -- Executing [8309@default:1] Answer("Local/58600058@default-000001a2;1", "") in new stack
[Nov 20 13:46:43] VERBOSE[1953] pbx.c: [Nov 20 13:46:43] -- Executing [8309@default:2] Monitor("Local/58600058@default-000001a2;1", "wav,20141120-134642_8586139000_ALLINZIP_417") in new stack
[Nov 20 13:46:43] VERBOSE[1953] pbx.c: [Nov 20 13:46:43] -- Executing [8309@default:3] Wait("Local/58600058@default-000001a2;1", "3600") in new stack
[Nov 20 13:46:43] VERBOSE[1632] manager.c: [Nov 20 13:46:43] == Manager 'sendcron' logged off from 127.0.0.1
[Nov 20 13:46:43] VERBOSE[1658] manager.c: [Nov 20 13:46:43] == Manager 'sendcron' logged off from 127.0.0.1
[Nov 20 13:46:43] VERBOSE[1634] app_dial.c: [Nov 20 13:46:43] -- SIP/bandwidthcom-000000d3 is making progress passing it to Local/8600053@default-0000019f;1
[Nov 20 13:46:44] VERBOSE[2148] manager.c: [Nov 20 13:46:44] == Manager 'sendcron' logged on from 127.0.0.1
[Nov 20 13:46:44] VERBOSE[21331] pbx.c: [Nov 20 13:46:44] == Spawn extension (default, 8600073, 1) exited non-zero on 'Local/8600073@default-00000176;2'
[Nov 20 13:46:44] VERBOSE[21331] pbx.c: [Nov 20 13:46:44] -- Executing [h@default:1] AGI("Local/8600073@default-00000176;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------
------") in new stack
[Nov 20 13:46:44] VERBOSE[21331] res_agi.c: [Nov 20 13:46:44] -- <Local/8600073@default-00000176;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed
, returning 0
[Nov 20 13:46:44] VERBOSE[21332] pbx.c: [Nov 20 13:46:44] -- Executing [h@default:1] AGI("Local/8600073@default-00000176;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANS
WER-----98-----77") in new stack
[Nov 20 13:46:44] VERBOSE[9773] chan_sip.c: [Nov 20 13:46:44] -- Got SIP response 486 "Busy Here" back from 216.82.224.202:5060
[Nov 20 13:46:44] VERBOSE[1924] app_dial.c: [Nov 20 13:46:44] -- SIP/bandwidthcom-000000d4 is busy
[Nov 20 13:46:44] VERBOSE[1924] app_dial.c: [Nov 20 13:46:44] == Everyone is busy/congested at this time (1:1/0/0)
[Nov 20 13:46:44] VERBOSE[1924] pbx.c: [Nov 20 13:46:44] -- Executing [918586139000@default:3] Hangup("Local/8600058@default-000001a1;1", "") in new stack
[Nov 20 13:46:44] VERBOSE[1924] pbx.c: [Nov 20 13:46:44] == Spawn extension (default, 918586139000, 3) exited non-zero on 'Local/8600058@default-000001a1;1'
[Nov 20 13:46:44] VERBOSE[1924] pbx.c: [Nov 20 13:46:44] -- Executing [h@default:1] AGI("Local/8600058@default-000001a1;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----17-----BUSY----------") in new stack
[Nov 20 13:46:44] VERBOSE[21332] res_agi.c: [Nov 20 13:46:44] -- <Local/8600073@default-00000176;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... -98-----77 completed, returning 0
[Nov 20 13:46:44] VERBOSE[21332] pbx.c: [Nov 20 13:46:44] == Spawn extension (default, 918584874994, 2) exited non-zero on 'Local/8600073@default-00000176;1'
[Nov 20 13:46:44] VERBOSE[2152] manager.c: [Nov 20 13:46:44] == Manager 'sendcron' logged on from 127.0.0.1
[Nov 20 13:46:44] VERBOSE[1924] res_agi.c: [Nov 20 13:46:44] -- <Local/8600058@default-000001a1;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
We have all our agents using the Vicidial agent UI instead of the GoAutodial UI due to it being more feature rich. All our agents are manual dial outbound. When the carrier is returning a 404 or a 486 (busy) we can see in the logs that the call is busy and this is also recorded in the carrier log table but the Agent UI has no indication that the call was busy or disconnected. The call status shows waiting for ring and goes up to 50 seconds (dial timeout) and then reports Dial Timeout, contact your administrator.
From looking at the forum it appears that others get "Dial Alert" screens. This would be enough to help our agents understand what is happening but it doesn't happen for us. Any help would be greatly appreciated!