Report of IVR QUEUE FOR INBOUND Calls

[hhaq]

I have configured an IVR for my inbound campaign so that customer can reach the ivr first and after that when ivr selection is done for the right inbound group call need to be connected.

My inbound campaign is working fine but i can not see from the real time main report that if any call is in IVR for that inbound group.

Can any one suggest me how to view the real time IVR queue for incoming call for my campaign.


Regards
H.Haq


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