vicidial.org

Hello. I am accepting calls from a "SELLER". They are blasting (1) customer call out to multiple "BUYERS" at the same time. First person to ANSWER pays for the call and talks to the customer.

When pointing my DID to a IN-GROUP it appears that all calls are being answered and then routed to my agent. If no agents are available (all on the phone) I set it to play a RINGING audio file but obviously the SELLER still sees this as a answer and is charging me for the call.

Is it possible to setup Vicidial so that when a call comes and if i don't have agents available it sends a SIP 180 (RINGING) or perhaps a BUSY SIP 486 or 600?

I understand this may be more of a Asterisk question but this is over my head and would like your advice. Much appreciated.

Anybody able to help? I had to shut off campaign because I keep paying for leads that I am not getting.

I am willing to pay for a solution.

Have you looked at the DID features for No-Agent In-Group Redirect?

No-Agent In-Group Redirect -This setting allows you to redirect calls on this DID if there are no logged-in agents set to take calls from a specific In-Group. If this field is set to Y or NO_PAUSED and there are no agents logged in to take calls from the specific In-Group the calls will go to the No Agent In-Group Extension set below. The NO_PAUSED option will only send the call to the defined Extension if there are only paused agents in the in-group. The READY_ONLY option will send the call to the defined Extension if there are no agents waiting for calls right now in the in-group. Default is DISABLED. See the No Agent In-Group Extension setting below for more information.

No-Agent In-Group ID -For the No-Agent In-Group Redirect feature above to work properly, an in-Group must be selected from this menu. Default is blank.

No-Agent In-Group Extension -For the No-Agent In-Group Redirect feature above to work properly, an Extension must be set in this field. Default is 9998811112. Below you will see some examples of default extensions that you can use in the system to terminate calls to,
- 9998811112 - ANSWERED, This number is not in service
- 9993333333 - UNANSWERED, signal 1, unallocated number, immediate hangup
- 9998888888 - UNANSWERED, signal 17, busy signal, immediate hangup
- 9994444444 - UNANSWERED, signal 27, out of order, immediate hangup
- 9995555555 - UNANSWERED, ring for 120 seconds then hangup

Thank you for the reply. I will give this a GO. Sounds like it would work nicely.