How to make a remote agent stop outbound dialing

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How to make a remote agent stop outbound dialing

Postby dspaan » Mon Feb 16, 2015 5:24 pm

lol i did not know this was possible but i got asked to enable an on-hook deskphone to be used to pick up some of the vicidial ingroups so the easiest way i knew was to use a remote agent. Only once i had enabled i was told it was making outbound calls lol. So we called over a 100 companies at 11 pm, :D

Anyway, what's the best way to set a remote agent for inbound only, do i create a campaign that's CLOSED only and assign the agent to that or is there another way?
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
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