Double queue / queue forwarding
Posted: Thu Mar 05, 2015 4:36 pmHi,
I need an Idea how to done this:
I want to be able to transfer from a campaign 1000 to campaign 2000... This is done with a InGroup, I'll call it 2000 Inbound...
Now, I have the agents in the campaign 2001, having 1 agent in the 2000 inbound campaign transferring the calls to the campaign 2001... And that's ok.
The question is this:
If the agent aren't logged in the campaign 2000, automatically transfer the calls on queue 2000 Inbound to the inbound 2001?
Like: If isn't someone logged in the campaign 2000 sent the calls to the queue 2001. Is possible?
Ideas?
Thanks.
I need an Idea how to done this:
I want to be able to transfer from a campaign 1000 to campaign 2000... This is done with a InGroup, I'll call it 2000 Inbound...
Now, I have the agents in the campaign 2001, having 1 agent in the 2000 inbound campaign transferring the calls to the campaign 2001... And that's ok.
The question is this:
If the agent aren't logged in the campaign 2000, automatically transfer the calls on queue 2000 Inbound to the inbound 2001?
Like: If isn't someone logged in the campaign 2000 sent the calls to the queue 2001. Is possible?
Ideas?
Thanks.