Vicidial Answering Machine Detection Not Working
Posted: Mon Mar 09, 2015 8:34 pmGreetings to all, I am using VICIDIAL:
VERSION: 2.10-448a
BUILD: 140706-0927
© 2014 ViciDial Group
Problem: Answering Machine Detection seem not to be working even though it is enabled on the campaign setting Routing Extension: 8369. As a result of this my agents spend most of their time dispositioning answering machines plus it causes high level of drop call despite using minimum hooper level and lines. What can I do to fix this problem? Could it be that the script that controls answering machine detection is not functioning as it should and how do I fix this problem?
Looking forward to your help. Thank you.
VERSION: 2.10-448a
BUILD: 140706-0927
© 2014 ViciDial Group
Problem: Answering Machine Detection seem not to be working even though it is enabled on the campaign setting Routing Extension: 8369. As a result of this my agents spend most of their time dispositioning answering machines plus it causes high level of drop call despite using minimum hooper level and lines. What can I do to fix this problem? Could it be that the script that controls answering machine detection is not functioning as it should and how do I fix this problem?
Looking forward to your help. Thank you.