Page 1 of 1
Blind transfer logs?
Posted:
Tue Mar 24, 2015 1:04 pmby jshasteen
Are blind transfers recorded in any table? I feel like this is probably logged into a table somewhere but I cannot seem to find it. I'm referring to transfers on the agent screen performed by an agent when they want to send a customer off to an external phone number.
Re: Blind transfer logs?
Posted:
Tue Mar 24, 2015 5:00 pmby mflorell
Blind transfers to external numbers aren't logged separately unless you run them through the NVA AGI script.
Re: Blind transfer logs?
Posted:
Wed Mar 25, 2015 7:48 amby jshasteen
Thank you for your response. This is something I might do, looks like the data would then be available in the 'call_log' table.