Inconsistent Agent Time

[nysander]

When I look at Agent performance chart I got inconsistent in times between performance and pause code breakdowns



look at Time column and Login Time especially for user 1002


the other problem is broken table layout on current chrome browser as you see on the picture

[williamconley]

I think you'll have to spell it out for me. I don't see a problem with 1002 in a quick look. Probably better if you show the math and assert your problem from a technical perspective.

Chrome is the problem. I'm sure in a later version someone will rewrite the interface for the cool new browser you're using, but this stuff was all written for Firefox. (and note that you could update today and possibly fix a few problems, as we're not on that version any more!)

Also: Please post your Vicidial Version with Build clearly (vd-2.10... is a bit vague and will not show up in search engines ... and not link others with your problem to your post ...). Also post your Installer FULL version. If you installed with 6.0.1 you may have a buggy system since it only lived for a month or so before 6.0.2, which only lived for another month before the present version of 6.0.3

[nysander]

VERSION: 2.12-478a
BUILD: 150307-1914
installer version: 2.12b0.5

version was not upgraded because system works and I am worried about some breakage after upgrade.

I've checked again this day in firefox as you suggested. and numbers are the same on firefox (38.0.5) as on chrome, and layout is samely broken.

In call stats breakdown I have 4h06m for user 1002 and on pause code breakdown this is 4h56m - thats 50 minutes of difference for other users there are also differences but not such big.

[mflorell]

First the formatting issue I believe should be fixed in more recent versions.

Second, the two sets of numbers are measuring different things, so it is perfectly fine that the numbers are different. The first set of numbers only involve phone call handling(as it says right there on the report). If an agent pauses, resumes, pauses again, that time will NOT show up in the top section, but will show up in the bottom section.