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Vicidial Progressive Dial Configuration

PostPosted: Sat Apr 18, 2015 3:22 am
by santoshvarun
How can i accomplish progressive dial configuration while creating a campaign??

Re: Vicidial Progressive Dial Configuration

PostPosted: Sat Apr 18, 2015 6:59 am
by mflorell
Could you explain in detail exactly what "progressive dial" means to you?

Re: Vicidial Progressive Dial Configuration

PostPosted: Mon Apr 20, 2015 2:40 am
by santoshvarun
A progressive dialler removes the option of when the next call is made from our agent. On completing the previous call (or moving from “Wrap-up” to “Go ready”) the system automatically dials the next number on the list.

Re: Vicidial Progressive Dial Configuration

PostPosted: Mon Apr 20, 2015 4:41 pm
by mflorell
There are several ways to accomplish that in Vicidial. The easiest way is to use a MANUAL dial campaign with hotkeys.