vicidial.org

Posted: **Mon Apr 20, 2015 1:47 pm**

Hello

is it possible to allow Agent see historical call notes without letting him to see whole call log entries. Or is it both connected and there is no other way to give him permissions to whole call log if i want call notes be visible?

Posted: **Mon Apr 20, 2015 4:42 pm**

Currently those are connected, so there is no way to remove the call data from the call notes when an agent views call history information.

Posted: **Mon Apr 20, 2015 4:56 pm**

so the only way to Agents use benefits of call notes is to give their group call log permissions?

Posted: **Mon Apr 20, 2015 5:05 pm**

Yes, that is how it is set to work.

Posted: **Tue Apr 21, 2015 12:55 am**

thanks for clarification

vicidial.org

call notes on agents screen

call notes on agents screen

Re: call notes on agents screen

Re: call notes on agents screen

Re: call notes on agents screen

Re: call notes on agents screen