vicidial.org

VERSION: 2.10-451a
BUILD: 140902-0816
© 2014 ViciDial Group

Installed from Scratch on Centos using http://striker24x7.blogspot.com.es/2013 ... idial.html

OK... so... for the very first time, in 3 years!, am trying to doing a broadcast (survey, ivr...etcetc) ... I have:

A new and seperate campaign... Routing Extension is going through to 8366... so have the Survey playing it's part...

Survey First Audio File is playing my welcome message... "press 1 to talk to someone... press 2 to tell us all to bugger off" etc ... Thats working well too...

On OPTIN... i have it going to a CALLMENU... "IN_IVR"... this has a 1 sec timeout... have already played the welcome message... so don't need anything else... then in the TIMEOUT option of the callmenu I have it set to go to an IN-GROUP.. also working well... however... at this point... it loses the CID... and the agent gets the "V" inbound code...

The real time up until this point is correct... at that point... goes outta whack...

I have Handle Method set to "CIDLOOKUP"... and have even set the List ID to the list the campaign is calling from just to be sure... but nada... it ain't having it.

Have been at this all day and so am presuming I simply have some fundamental misunderstanding of how this is supposed to work.

Any ideas at what I can look at please?

Thanks

Kel.

Hello, I'm having same issue,

a trouble when the call is coming from survey to callmenu then to ingroup, instead of showing customer number is showing a wierd number like: V6000000XXXXX

When im trying to call the DID:

CUSTOMER->DID->CALLMENU->PRESS1->INGROUPS = WORKING! It will show the correct caller id of the customer.

But when im trying:

CAMPAIGN LEADS -> DIAL CUSTOMER-> PLAY SURVEY -> PRESS1 -> CALL MENU1-PRESS1->IGROUPS = NOT working, show CName(V6000000XXXXX)

Anyone that could tell us a way to fix it ?

TRY This method, it worked for me:

In ingroups set: Action Transfer, To: CIDCLOSERCUSTOMER

AND

IN CallMenu, Handle Method: Closer!