vicidial.org

Occasionally an agent receives an inbound call but the script and custom fields form do not update. The information bar at the top displays the correct ingroup and has the correct color code for that ingroup, but the script and custom fields tab are from the last call agent was in.
When I check the Admin, the lead is inserted in the correct list and the correct in_group is assigned, so the issue is on the agent side only.

There is an option to Clear Script in the Outbound settings but we do very little outbound and the issue affects the custom fields form as well as the script. The campaign is Inbound_Manual with 30 allowed in_groups. (28 call in_groups, AGENTDIRECT and an email in_group).

We had this issue before on a previous installation of ViciDial.

How did you install your system? (method and version)

Did you upgrade after install?

Is this problem still ongoing? Or did it resolve itself?

Did you see any difference in the asterisk CLI output for these specific calls, or any difference in the astguiclient logs (a deeper pile to search admittedly ...)?

Does it happen to specific agents only, or all agents?

Did you start a log to track the details of each occurrence to see if you could find a common thread among them? Oddly enough, I've seen this sort of behavior caused by a specific string in a data field that managed to cause an "escape" situation exposing a possible mysql-insertion vulnerability ... but those have all been closed AFAIK, quite some time ago.

This seems to be an old thread, but for anyone that ends up here...

I've seen something similar a long time ago during a scratch install. It turned out one of the screens weren't running because my keepalive flags were all wrong in /etc/astguiclient.conf . Worth looking into.

*edit* Worth noting, that resulted in a global problem, not just the occasional call, but otherwise the symptoms were similar.