Help with call times please
Posted: Wed May 27, 2015 9:44 pm
i have an issue with the call times not saving. At the present i have one call time that is visible in the admin but
when i add additional call times, it will save and display in the database, but not reflected
in the GUI. if i try to add the same call time (same id), the gui will say that there is already a call time like that.
i can however edit the sole call time presently in they system.
also it does not seem like the call times are being adhered to...if i set the call time to
0000 to 2400, agents can dial, but if i set the system to 1300 to 1800, when agents login
at that time, it will show nothing in the hopper...
I checked the db and call times are saved but not displayed
mysql> select call_time_name from vicidial_call_times;
+-----------------------------+
| call_time_name |
+-----------------------------+
| default 24 hours calling |
| default 9am to 9pm calling |
| default 9am to 5pm calling |
| default 12pm to 5pm calling |
| default 12pm to 9pm calling |
| default 5pm to 9pm calling |
| Collections Business Hours |
| Merchant Call |
| Merchant Calltimes |
| Merchant Calltimes |
| merchant campaign |
| Test |
| ttest |
| test |
| test |
| merchant campaign22 |
| 1-5am calltime |
| onetofive |
| TEST1 |
| merchant campaign |
+-----------------------------
20 rows in set (0.00 sec)
Vicidial VERSION: 2.10-472a BUILD: 150120-0749: 140612-1628 | Asterisk 1.8.23.0-1| Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation |Intel(R) Xeon(R) | CPU E5-2630L
when i add additional call times, it will save and display in the database, but not reflected
in the GUI. if i try to add the same call time (same id), the gui will say that there is already a call time like that.
i can however edit the sole call time presently in they system.
also it does not seem like the call times are being adhered to...if i set the call time to
0000 to 2400, agents can dial, but if i set the system to 1300 to 1800, when agents login
at that time, it will show nothing in the hopper...
I checked the db and call times are saved but not displayed
mysql> select call_time_name from vicidial_call_times;
+-----------------------------+
| call_time_name |
+-----------------------------+
| default 24 hours calling |
| default 9am to 9pm calling |
| default 9am to 5pm calling |
| default 12pm to 5pm calling |
| default 12pm to 9pm calling |
| default 5pm to 9pm calling |
| Collections Business Hours |
| Merchant Call |
| Merchant Calltimes |
| Merchant Calltimes |
| merchant campaign |
| Test |
| ttest |
| test |
| test |
| merchant campaign22 |
| 1-5am calltime |
| onetofive |
| TEST1 |
| merchant campaign |
+-----------------------------
20 rows in set (0.00 sec)
Vicidial VERSION: 2.10-472a BUILD: 150120-0749: 140612-1628 | Asterisk 1.8.23.0-1| Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation |Intel(R) Xeon(R) | CPU E5-2630L