MANUAL DIAL
Posted: Sat May 30, 2015 9:45 am
hello,
When I make Manual Dial from Agent interface, and when I click the DIAL button, the Campaign make others calls expect the Manual DIal number.
The number of calls that Campaign make is depend of Dial Level that was in campaigns. If the Dial Level is 2, in the asterisk pass 3 calls. One is the Manual Dial+2 from automatic calls from campaign.
I search in forums but nothing as this kind of problem.
Dial Method: Ratio
When I make Manual Dial from Agent interface, and when I click the DIAL button, the Campaign make others calls expect the Manual DIal number.
The number of calls that Campaign make is depend of Dial Level that was in campaigns. If the Dial Level is 2, in the asterisk pass 3 calls. One is the Manual Dial+2 from automatic calls from campaign.
I search in forums but nothing as this kind of problem.
Dial Method: Ratio