Agent Selectable Campaign Custom Statuses Selection

[nico_dial]

VERSION: 2.12-480a
BUILD: 150404-0932

Hi,

I will like to ask a simple question (I think so) about leads statuses:
I created Custom Statuses for a campaign but I do not want the agents to select that status in the disposition screen.
As an example:

Statuses:
A Call tomorrow
B Call next week
C VIP

A&B are agent selectable, but C no.
Status "C" should be manually, with the Admin Modify Lead.
But when I am logged as ADMIN level 9 and after searching the Lead, the Disposition Dropdown does not show the C Status.
It is only shown when I change the C Status to "Agent Selectable".

So, the question is:
How can I change a Lead to a Custom Status when it is not Agent Selectable if I am not an Agent?

Thanks
Nicolas

[williamconley]

Please remember to post your Installation Method with Version (such as "Vicibox 4.X.X") in the future. It can be helpful for everyone!

Directly in mysql is your best bet. I've never experimented to see if there's another way to enable other statuses in the admin login without enabling them in the agent screen.

However: If you activate the QC (Quality Control) module, those statuses could be assigned as QC statuses and the QC agent could be allowed to set those values without them becoming visible to the regular agents.

Happy Hunting!